Customer Service

Anglers' Central Service Centre is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Shipping & Delivery
We deliver products Australia wide using [shipping company]. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days. Shipping times are estimated at between 3-7 business days depending on your location within Australia. Shipping Destinations: Anglers' Central Service Centre ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 3 8787 6900 or info@anglerscentral.com.au to enquire about a special order.
Privacy & Security

Anglers' Central Service Centre is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us.

Anglers' Central Service Centre uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from [Company name] only last while you’re browsing our website.

We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Returns & Replacements
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.
Payment, Pricing & Promotions
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of [1st of July 2011]. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us +61 3 8787 6900 with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.
Security
When purchasing from Anglers' Central Service Centre your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre.
Watersnake Service Agents

Experienced, knowledgeable, and reliable. These characteristics make Watersnake's parts and repair department renowned as the top in the industry. Our staff is comprised of trained professionals that can examine your Watersnake electric trolling motor and make it look and perform like new again. Whether it's a complete overhaul or a simple cleaning, Watersnake's parts and repair department will have you back on the water in no time.

Please note that the following Watersnake Service Agents do not sell Watersnake spare parts. However, if your motor requires spare parts when it is being serviced by one of the Service Agents, they will organise spare parts on your behalf.

If you are self-servicing your Watersnake electric trolling motor and require spare parts, please order directly from Anglers' Central Service Centre. We offer a full list of exploded technical diagrams, which list part numbers and descriptions so you can have the information you need at your fingertips to place an order.

Watersnake Service Agent Street Suburb State Postcode Phone
NSW
Neil Chegwidden 38 Rocks Ferry Rd 2446 Wauchope NSW 2446 0427 85 3792
QLD
Allround Angler 3 Henzell Road Caboolture QLD 4510 07 5495 7400
Barneys Marine Shed 3A Nissen ST Pialba Hervey Bay QLD 4655 0427 281 603
Boaties Warehouse 21 Ellena Street Maryborough QLD 4650 07 4122 4819
Brett Irving (Reel Addiktion), C/O Norosco 5 Col Crescent Parkhurst QLD 4702 0421 989 590
Laurie Casey, C/O LC Custom Rods 101 Fitzmaurice Drive Bentley Park (Cairns) QLD 4869 0408 184 830
Troy Whyte, C/O Minn Repairs & Servicing Unit 2/8 Adam Court Kallangur QLD 4503 0434 415 385
TAS
Tas Fishing Supplies Unit 1/8 Stanton Place Cambridge TAS 7170 03 6248 5959
VIC
Anglers' Central Service Centre, C/O Jarvis Walker Pty Ltd 297-305 South Gippsland Highway Dandenong South VIC 3175 03 8787 6900
WA
Benbow Outdoors 6 - 22 Magnet Road Canningvale WA 6155 08 6218 5350